Refund and cancellation policy
Last updated
This policy covers the Klu Sales Simulator free trial and the Pro plan, provided by Klu Technologies Oy. Payments are handled by Dodo Payments, our merchant of record. Dodo Payments processes your payment, calculates and collects sales tax or VAT, and issues refunds.
Free trial
The free trial gives you 2 roleplay sessions over 3 days. It needs no card, so there is nothing to charge, cancel, or refund.
Pro
Pro costs $19 per month plus any applicable tax, which is shown at checkout. You pay at the start of each monthly billing period, and Pro renews automatically until you cancel. Each billing period includes 12 roleplay sessions. Unused sessions do not carry over.
Extra Sessions
With Pro, you can buy a one-time pack of 3, 5, or 10 Extra Sessions for $5.99, $8.99, or $15.99 plus any applicable tax. Extra Sessions are used only after the 12 roleplay sessions of your billing period run out. Unused Extra Sessions carry over to your next billing periods. When Pro ends, any Extra Sessions you have left are kept on hold: you can't use them without Pro, and they come back when you resubscribe. They are lost only when you delete your account. A pack is refundable in full if you email us within 14 days of buying it and have used none of its Extra Sessions.
Cancelling Pro
You can cancel at any time from Manage subscription in your account menu, or by emailing support@klu.so. Cancellation stops the next renewal. You keep Pro until the end of the billing period you already paid for, and you are not charged again.
Deleting your account
You can delete your account from Security in your settings. Deleting your account cancels Pro immediately, without a refund for the rest of the billing period, and you are not charged again. Any Extra Sessions you have left, including Extra Sessions on hold, are lost and are not refunded.
Refunds
- First payment. If Pro is not right for you, email us within 14 days of your first Pro payment and we will refund it in full.
- Renewals. Renewal payments are not refunded, except when you email us within 7 days of the renewal and have not started a roleplay session since it.
- Billing errors. Duplicate charges and charges made after you cancelled are refunded in full.
To ask for a refund, email support@klu.so from the address on your account. Approved refunds are issued by Dodo Payments to your original payment method, and usually appear within 5 to 10 business days, depending on your bank.
This policy does not limit any rights you have under the consumer law of your country.
Contact
Questions about billing, cancellation, or refunds: support@klu.so. See also our Terms of Use and Privacy Policy.