Terms of Use
Last updated
These terms are an agreement between you and Klu Technologies Oy, a company incorporated in Finland, for using your Klu account across its products, the Sales Simulator, the Klu Meet Extension and the Klu Meet archive, as well as our website. By creating an account or signing in, you agree to them.
Who can use Klu
You must be at least 16 years old to use Klu. If you use it for a company, you confirm you may accept these terms for it.
Your account
Keep your sign-in details to yourself and tell us at support@klu.so if someone else gets into your account. You are responsible for what happens in it. One account is for one person.
Practice Sessions are recorded and analyzed by AI
Each Practice Session is a voice call with an AI buyer. The call is recorded, and AI analyzes it to write its Review. Our Privacy Policy explains how we handle your voice and your data.
The AI buyer and the Reviews are practice tools. They can be wrong, and they are not professional, legal, or employment advice.
Practice Plans and payments
Every user gets a free Practice Trial once. Pro is a paid monthly subscription, and Extra Sessions are one-time packs for Pro users. The prices and what each includes are shown before you pay. Dodo Payments is our merchant of record: it takes your payment, charges any sales tax or VAT, and issues your invoices.
Pro renews every month until you cancel. Cancelling, refunds, and what happens to Extra Sessions are covered by our Refund and cancellation policy.
Acceptable use
Don't use Klu to:
- break the law or anyone's rights,
- put other people's personal data, or confidential information you may not share, into Lessons or Practice Sessions,
- harass, threaten, or generate abusive or sexual content with the AI buyer,
- get around the limits of your Practice Plan, share your account, or resell access,
- scrape, overload, reverse engineer, or probe the security of the service, or
- build a competing product from its output.
We may suspend or close an account that breaks these rules, and we tell you why unless the law or safety stops us.
Your content
You own what you put into Klu: your Lessons, your About You, and what you say in a Practice Session. You give us the right to store and process it only to run Klu for you, as our Privacy Policy describes. We don't use your content to train AI models.
Klu Meet Extension
The Klu Meet Extension is our Chrome extension. It records calls on Google Meet, Microsoft Teams and Zoom, and saves each recording as a file on your device. You record signed in to your Klu account. The Klu Meet Extension is free, it updates itself through the Chrome Web Store, and you can stop using it at any time by uninstalling it. We give you a personal, non-exclusive right to use it while these terms apply.
Recording a call records the people in it. Many countries and US states require you to tell everyone on a call that it is recorded, and some require everyone's consent. You are responsible for following the law that applies to your calls, and for getting any notice or consent it requires from everyone you record, before you record. Your company's policies, and the terms of the meeting platform, may ask more of you too.
Your recordings are yours. They never leave your device, and we never receive them. Once a recording is saved as a file, it is yours to keep, move, share or delete, and keeping it safe and backing it up is up to you.
A recording waits in the extension's storage until it is saved as a file. One that can't be saved is kept for up to 7 days, and the extension warns you before it goes. A recording that was interrupted, for example by the browser closing, is recovered when it can be, but it may be incomplete. Each recording has a maximum length, after which it stops and is saved.
A recording can also fail, for example if your device runs out of space, the browser crashes, or the meeting platform changes. Don't rely on the Klu Meet Extension as the only record of a call that matters.
Besides the rest of these terms, don't use the Klu Meet Extension to:
- record anyone without the notice or consent the law requires,
- break a duty of confidentiality you owe,
- modify or redistribute the Klu Meet Extension, except where the law allows it, or
- get around its security or the limits it applies.
Our Privacy Policy explains what the Klu Meet Extension stores on your device and the little it sends us.
Our service
Klu, its Library Lessons, and its software belong to us. You may use them for your own practice while your account is open. We improve Klu all the time, so features can change. If we remove something you pay for, we tell you first.
Klu Meet is a read-only archive: you can read and export your meeting notes, but it records no new meetings.
Ending your account
You can delete your account at any time from Security in your settings. We delete an account after 3 years without a sign-in, after warning you by email 30 days before, unless Pro is still active on it.
Liability
We provide Klu as it is and as available, and do our best to keep it running. To the extent the law allows, we are not liable for indirect or consequential losses, such as lost recordings, deals or profits, and our total liability is limited to what you paid us in the 12 months before the claim.
Nothing in these terms limits the rights you have as a consumer under the law of your country, or our liability for intent or gross negligence.
Law and disputes
These terms are governed by the law of Finland. Disputes go to the courts of Finland, but as a consumer you can also use the courts of your own country and keep the protection its law gives you. Please email us first: most problems are solved quickly that way.
Changes
When these terms change, we update the date at the top. We tell you about a material change by email or in the app before it applies. If you don't agree, you can delete your account.
Contact
Klu Technologies Oy, Finland: support@klu.so.