Terms of Use
Last updated
These terms are an agreement between you and Klu Technologies Oy, a company incorporated in Finland, for using the Klu Sales Simulator, our website, and the Klu Meet archive. By creating an account or signing in, you agree to them.
Who can use Klu
You must be at least 16 years old to use Klu. If you use it for a company, you confirm you may accept these terms for it.
Your account
Keep your sign-in details to yourself and tell us at support@klu.so if someone else gets into your account. You are responsible for what happens in it. One account is for one person.
Practice Sessions are recorded and analyzed by AI
Each Practice Session is a voice call with an AI buyer. The call is recorded, and AI analyzes it to write its Review. Our Privacy Policy explains how we handle your voice and your data.
The AI buyer and the Reviews are practice tools. They can be wrong, and they are not professional, legal, or employment advice.
Practice Plans and payments
Every user gets a free Practice Trial once. Pro is a paid monthly subscription, and Extra Sessions are one-time packs for Pro users. The prices and what each includes are shown before you pay. Dodo Payments is our merchant of record: it takes your payment, charges any sales tax or VAT, and issues your invoices.
Pro renews every month until you cancel. Cancelling, refunds, and what happens to Extra Sessions are covered by our Refund and cancellation policy.
Acceptable use
Don't use Klu to:
- break the law or anyone's rights,
- put other people's personal data, or confidential information you may not share, into Lessons or Practice Sessions,
- harass, threaten, or generate abusive or sexual content with the AI buyer,
- get around the limits of your Practice Plan, share your account, or resell access,
- scrape, overload, reverse engineer, or probe the security of the service, or
- build a competing product from its output.
We may suspend or close an account that breaks these rules, and we tell you why unless the law or safety stops us.
Your content
You own what you put into Klu: your Lessons, your About You, and what you say in a Practice Session. You give us the right to store and process it only to run Klu for you, as our Privacy Policy describes. We don't use your content to train AI models.
Our service
Klu, its Library Lessons, and its software belong to us. You may use them for your own practice while your account is open. We improve Klu all the time, so features can change. If we remove something you pay for, we tell you first.
Klu Meet is a read-only archive: you can read and export your meeting notes, but it records no new meetings.
Ending your account
You can delete your account at any time from Security in your settings. We delete an account after 3 years without a sign-in, after warning you by email 30 days before, unless Pro is still active on it.
Liability
We provide Klu as it is and as available, and do our best to keep it running. To the extent the law allows, we are not liable for indirect or consequential losses, such as lost deals or profits, and our total liability is limited to what you paid us in the 12 months before the claim.
Nothing in these terms limits the rights you have as a consumer under the law of your country, or our liability for intent or gross negligence.
Law and disputes
These terms are governed by the law of Finland. Disputes go to the courts of Finland, but as a consumer you can also use the courts of your own country and keep the protection its law gives you. Please email us first: most problems are solved quickly that way.
Changes
When these terms change, we update the date at the top. We tell you about a material change by email or in the app before it applies. If you don't agree, you can delete your account.
Contact
Klu Technologies Oy, Finland: support@klu.so.